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Club News

The Return Of Fans - Important Information

10 December 2020

Should Greater Manchester be placed into Tier 2 on Wednesday December 16th, and subject to approval from the relevant authorities, Rochdale Football Club would be able to welcome a number of fans back to the Crown Oil Arena for Dale’s League One fixture against Gillingham on Saturday 19th December (1pm kick-off).

Below is a comprehensive plan for the fixture should supporters be allowed to return for that game. We advise supporters to read this thoroughly and be aware of all procedures in anticipation of a return to the Crown Oil Arena.

SEASON CARD HOLDERS

All Season Cards holders will be permitted entry to the match.

The Club will email all Season Card holders on Friday of this week. If you do not wish to attend the Gillingham game, please respond to the email. This will ensure you receive your free iFollow code. Only respond to the email if you do not plan on attending and would like to receive your iFollow code.

If you choose not to attend, your seat will not be made available for general sale. This is due to seats being sold in Covid-safe bubbles.

Please remember that all entry is by reserved seat only (except the Sandy Lane – more information on that below) and you must occupy and remain in the seat as detailed on your ticket. There will be no transfers available on the day.

All Season Cards must be collected in advance of match day. There will be no collections available on the day of the game. The Ticket Office external window will be open the following days / times for Season Card Collections.

Friday 11 December - 9am - 2pm;
Monday 14 - Friday 18 December - 9am - 5pm.

Please note, the Crown Oil Arena is currently closed. Therefore, you will not be able to access the Main Entrance. All collections must be made from the external Ticket Office window.

GENERAL SALE

A limited number of match tickets - around 300 - will be available to purchase on general sale. These must be purchased in advance; no tickets will be available on matchday. Tickets will be available until 3pm on Friday 18th December, or until sold out.

These are being sold in singular seats and will be available in the Smiths Metal Family Stand and Reside Estate Agency Stand. Due to this, family tickets will be unfortunately be unavailable.

Please note that tickets can only be bought online or over the phone. Please do not visit the Ticket Office in person.

There will be telesales available from 10am-1pm on Friday 18th December only. 

It is advised that you use Google Chrome to purchase your ticket. Click HERE to visit our online ticketing site. When purchasing online, you must select the E-Ticket option. There will be no ticket colletions available on matchday.

You will be emailed your e-ticket which can either printed off at home and brought with you on the day to be scanned at the turnstile. Or you can save your e-ticket to your phone which you can scan.

Wheelchair disabled supporters are asked to contact the Ticket Office directly, either by calling 01706 644648 (option 1) or by emailing tickets@rochdaleafc.co.uk

Click HERE for a reminder of the admission details.

Once the Government’s announcement has been made, we will communicate further to supporters regarding the on sale date and time.

DALE FAMILY REWARDS CARDS HOLDERS

Dale Family Rewards Cards holders are entitled to £5 off normal admission prices.

In order to claim your discount, you must purchase your match ticket online.

An exclusive sales window will also be available for Dale Family Reward Card Holders to purchase match tickets before these go on general sale.

Further details on when this will be available and how to purchase will be announced prior to tickets going on sale.

TRAVEL FROM TIER 3 LOCATIONS

When restrictions are reviewed by the Government, should Rochdale be placed in Tier 2, any supporters, including Season Card holders and those looking to purchase a match ticket, living in a Tier 3 area should not attend the game.

Travelling to watch a football match is classed as non-essential travel and is therefore not permitted.

If you are a Season Card holder living in a Tier 3 area, please respond to the email which will be sent to you (detailed above) in order to receive your free iFollow code.

CODE OF CONDUCT

All supporters must read our Code of Conduct.

This code has been compiled based on guidance from the government and Sports Ground Safety Authority, and it is subject to change depending on current advice. It includes a commitment from supporters to respect the social distancing needs of others, but also to avoid putting the health of fellow fans, players and staff working at the ground at risk.

All fans who attend a match at the Crown Oil Arena, whether in general admission areas or in hospitality must agree to comply with this Covid-19 Spectator Code of Conduct. There is a shared responsibility from all attending games to act with care and consideration for the benefit of everyone involved at Rochdale AFC as well as the local community.

Click HERE to read our Code of Conduct.

The purchase / acceptance of a matchday ticket will be deemed to be an acceptance of that individual to the terms and conditions of the code of conduct. It should be also remembered that the Code of Conduct is in addition to the stadium ground regulations and are not intended to replace them.

Click HERE to read our Ground Regulations.

SANDY LANE TERRACE

The capacity of the Sandy Lane terrace has been reduced in accordance with Sport Ground Safety Authority guidance and recommendations.

Supporters will notice that certain steps in the stand have been painted either red or green.

The green steps are to be used by supporters to stand and watch the match from.

The red steps are to be used when entering or exiting the stand.

Whilst watching the match, please keep a safe distance from spectators who do not belong to your social bubble, as with the seating areas of the stadium.

We request that face coverings at to be worn at all times whilst inside the stadium, unless exempt from wearing one.

Q&A

We have put together a Q&A guide to help supporters with information such as parking, arrival times and how to enter the Stadium.

Click HERE to view.


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