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Club News

iFollow: FAQs

29 June 2017

iFollow subscribers (UK and Ireland and overseas) may find the following information useful…

Information for subscribers in the UK and Ireland
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How much does an iFollow subscription cost for subscribers in the UK and Ireland?
Season passes are available for £45.

Can I purchase a pass on a monthly basis or for a single game?
At present, only season passes are available.

Why do videos not work on my mobile/ tablet app?
The app was a custom-built application for Dale PlayerHD. Dale PlayerHD no longer exists, therefore, the App no longer works. A new app is set for launch ahead of the new season.

I was a Dale PlayerHD subscriber but my login to iFollow does not work?
If you were an existing Dale PlayerHD subscriber then your account should now have been transferred to the new iFollow service. Existing PlayerHD users will now be able to log in with their existing log in details.

If you are experiencing problems logging into or accessing your new account, then please report the problem to iFollow for this to be resolved. Email iFollow@efl.com or use the chat icon at the bottom right hand corner of the website to talk to them directly. 

Why do fans in the UK and Republic of Ireland not have the same access to iFollow as international fans?
Under the EFL’s existing broadcast agreement with Sky Sports, clubs are unable to offer fans in the UK or Republic of Ireland the same access to iFollow as international fans.

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Information for overseas fans 

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As part of iFollow, for the first time in English football, overseas fans will be able to stream up to 46 live Dale games within the regular EFL season.

What games will fans outside of the UK and Republic of Ireland be able to watch live via iFollow?
More than 1,500 matches will be available in HD quality, with iFollow showing every EFL league match live unless that match has been selected, or ‘blacked out’, by the EFL’s overseas broadcast partners.

What games will fans outside of the UK and Republic of Ireland be unable to watch live via iFollow?
Games from Carabao Cup, Checkatrade Trophy and Sky Bet Play-Offs will not be available via iFollow.

How much does an iFollow subscription cost?
Season passes are available for the equivalent of £110.

Australia - AUD$185
Canada - CAD$190
EU - €130
USA - $140

I’ve seen iFollow advertised for £45. Has the price changed?
Fans in the UK and Republic of Ireland will pay £45 for iFollow as they do not have access to any live streamed games, which is only available to overseas fans.

Can I purchase a pass on a monthly basis or for a single game?
At present only season passes are available.

I was a Dale PlayerHD subscriber, will I automatically join iFollow?
No, your subscription to Dale PlayerHD has now ended and you will need to register for a new season pass to gain access to iFollow.

Those supporters whose Dale PlayerHD subscriptions have been terminated early have been issued refunds on a pro rata basis. Please email iFollow@efl.com with any further queries relating to this.

If I live outside the UK or Republic of Ireland and subscribe to iFollow, will I be able to watch games on iFollow when travelling to the UK or Republic of Ireland?
No, when in the UK or Republic of Ireland you will not be able to live stream games on iFollow, however you would be able to listen to live match commentary.

Can I only watch matches live, or will the footage be available on demand?
Full match footage and highlights will be available on iFollow from midday (GMT) the day after a regular season EFL league match.

Why do videos not work on my mobile/ tablet app?
The app was a custom-built application for Dale PlayerHD. Dale PlayerHD no longer exists, therefore, the App no longer works. A new app is set for launch ahead of the new season.

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If you have any questions that have not been answered, please contact iFollow by emailing: iFollow@efl.com with any other queries.


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